Frequently Asked Questions
Discover everything you need to know about the world of Memo Paris.
What is the shipping policy for international orders?
We offer worldwide shipping. Delivery times vary by region, typically ranging from 3 to 7 business days for international destinations. Shipping costs are calculated at checkout based on your location.
Are your fragrances vegan and cruelty-free?
Yes, Memo Paris is committed to ethical practices. Our fragrances are produced without animal testing, and we strive to use high-quality, sustainable ingredients in every bottle.
Can I return a fragrance if I have already opened it?
To ensure hygiene and quality, we only accept returns on products that are in their original, unopened packaging with the plastic seal intact. We recommend trying our discovery sets before committing to a full-size bottle.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and secure.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey.
Do you offer complimentary samples with purchases?
Yes, every order of a full-size fragrance includes two complimentary samples, allowing you to explore other olfactory destinations from our collection.